Shipping Policy

Last Updated: June 18, 2026

Important Notice: All delivery timeframes stated in this policy are estimates only and are not contractual commitments. Actual delivery times may vary due to factors outside our control, including but not limited to international transit conditions, customs processing, local postal authority delays, public holidays, or extraordinary circumstances. Capilux does not guarantee delivery on any specific date and shall not be liable for delays beyond its reasonable control.

1. Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays) following receipt of full payment and successful order confirmation. Orders placed on weekends or public holidays will begin processing on the next available business day.

You will receive a shipping confirmation email with your tracking number once your order has been handed to the carrier. Processing time is separate from and in addition to transit time.

2. Fulfillment and Dispatch Location

The Capilux Pro Therapy Cap is fulfilled through our authorized logistics partner and dispatched from our international fulfillment center. All orders ship internationally via tracked courier service. By placing an order, you acknowledge and accept that your order will be dispatched from outside your country of residence.

3. Estimated Delivery Timeframes

* Transit time is an estimate from dispatch date and does not include processing time. Total estimated time from order placement to delivery is approximately 10–17 calendar days, subject to the limitations described in this policy. Capilux makes no warranty or representation that delivery will occur within any specific timeframe.

4. Customs, Import Duties, and Taxes

International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country's customs authorities. These charges, if any, are the sole responsibility of the customer. Capilux has no control over, and is not responsible for, any customs duties, import fees, value-added taxes (VAT), or other applicable charges levied by your country of import. Customs processing may also result in additional transit delays beyond the estimates stated above.

We recommend that customers familiarise themselves with their country's customs and import regulations prior to placing an order.

5. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment with the assigned carrier. Please allow up to 24–48 hours for tracking information to be activated after you receive your shipping confirmation.

If you have not received a shipping confirmation within 5 business days of placing your order, please contact us at capilux2002@gmail.com.

6. Delivery Delays

In the event that your order cannot be dispatched within the stated processing window, we will notify you by email and provide a revised estimated dispatch date. Upon receiving such notification, you may choose to: (a) agree to the revised dispatch date; or (b) cancel your order for a full refund, which will be processed within 7 business days.

Capilux is not responsible for delays occurring after dispatch that are attributable to international carriers, customs authorities, acts of God, force majeure events, postal strikes, or other circumstances beyond our reasonable control.

7. Lost or Damaged Shipments

• Damaged on arrival: If your package arrives visibly damaged, please photograph the outer packaging and the product before use, and contact us at capilux2002@gmail.com within 7 calendar days of delivery. We will assess the damage and, at our discretion, arrange a replacement or issue a refund.
• Lost in transit: If your tracking information has not been updated for more than 10 business days, or if your shipment is confirmed lost by the carrier, please contact us at capilux2002@gmail.com. We will conduct an investigation with the carrier and, upon confirmation of loss, provide a replacement or full refund.
• Marked as delivered but not received: If your tracking shows "Delivered" but you have not received the package, please first check with household members, neighbors, and your building's mail area. If the package remains unlocated, contact us within 5 calendar days of the marked delivery date.

8. Address Accuracy

The customer is solely responsible for providing a complete, accurate, and deliverable shipping address at the time of order. Capilux is not responsible for failed deliveries or packages returned to sender due to an incorrect, incomplete, or undeliverable address provided by the customer. If you require an address correction after placing your order, please contact us at capilux2002@gmail.com immediately — address changes can only be accommodated before dispatch.

9. Contact

For all shipping and delivery inquiries: capilux2002@gmail.com